Sheraton Philadelphia University City Hotel

Staff was incredible. So helpful. Tried getting me a refund because of my sons surgery. We didn't need the full 4 days for his recovery. The staff really tried but booking.com is kinda sad and pathetic that they couldn't refund the the money. I understand stand how small and fine print works. But this was my son getting a very serious surgery. I wasn't thinking about maybe recovering faster, but booking.com has zero compassion for people with children with special needs and need these surgeries to function normally in life. My stepson already has a disadvantage in this world. It's the holidays. We were there on Thanksgiving. But no booking.com doesn't see it that way. They see it as a business and I understand. Just that I could have used a small victory. Thank you booking.com you are what is wrong with this. Crazy crazy world. Hotel was amazing! Cantcsay that enough. Booking.com not so much. Zero compassion or empathy

Clean rooms Friendly staff Location

I thought all of the staff were very polite. The breakfast room was overcrowded on Sunday, May 29th. It was standing room only. I was very impressed with the poise and professionalism of Myia, who was the only person assigned to manage the breakfast room. Miya took a leadership position to request that upon completing our breakfast we bring our plates and silverware up to the area by the back room. This facilitated quick cleaning of the items so that other guests could use them to obtain and eat their breakfast. On Monday morning, May 30th, there were only 2-3 people in the breakfast room. Miya was working the front desk in the lobby. She explained that the hotel assigns her to different positions for the experience. Very good! I hope management training is in her future with Sheraton Hotels.

Great location. Very convenient for access to hospital, public transport, restaurants. Counter staff were all very helpful eg helping to collect Amazon parcel. Heating in room was easy to adjust and worked well

It was clean and the staff was excellent and super friendly. If you ever want a hotel to stay at if you’re coming to an Eagles game next season this is most definitely the one. The bedrooms are insanely beautiful and comfortable. Will be back here for sure!